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Receiver Onboarding · Network Growth · A/B test

New receivers came to the platform to get paid, but the first-time experience answered everything except how and when. Rebuilding it around "where's my money?", payment status first, education phased, turned confusion into transactions.

Vendor Search · Network Growth · A/B test

Accounts Payable users struggled to trust the vendors shown in network search, forcing manual checks before a first payment. AI-assisted identity matching shows the evidence behind each match.

Payments · Remediation · Shipped to GA

Returned checks used to fail quietly while customers chased support. An opinionated drawer that fixes the vendor’s address first, then reissues, turned the failure into a fix customers make themselves.

Receiver Onboarding · Identity & Fraud · A/B test

The question “how do we verify everyone?” became “how much risk on one payment is worth the trust of tens of thousands of users a month?”

Subscriber Onboarding · Growth

New customers signed up believing the platform could help, but many never saw enough value to stay. A short, skippable walkthrough teaches the product before asking anyone to configure it — turning onboarding from a checklist into a path.

Design System · Branding

Proposed and built the company's first design system on half a day a week — design tokens, a component library, and content guidelines that keep design, code, and copy coherent.